Privacy notice

This notice explains how Mastic Doctor uses the personal information you give us. Last updated 3 November 2026.

What we collect

When you call, email or use our quote form, we keep your name, company, contact details, the site address or postcode, details of the work and any photos or drawings you send. Messages sent through the quote form are delivered to us by email through our email provider, Resend.

Why we use it

To respond to your enquiry, prepare a quote, arrange and carry out the work, and deal with any guarantee question.

How we protect it

We take appropriate steps to keep your information secure, and this website uses HTTPS encryption. We don’t sell your information.

How long we keep it

We keep it only for as long as we need it for your quote, the job, the guarantee and our business records.

This website

The site doesn’t use advertising cookies. Our hosting provider (Cloudflare) processes basic technical data such as IP addresses to deliver and protect the site. Fonts load from Google Fonts and maps are embedded from OpenStreetMap; both receive your IP address when they load.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it. Email info@masticdoctor.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).